how to make a claim

Take immediate action to safeguard and protect your property from further damage / deterioration
Make the boat safe and secure
Take photographs and/or a video of the damage
email (claims@craftinsure.com) of the actions you have taken to mitigate your loss as soon as possible
As a general principle act as if you were not insured, if you make decisions based on it being your money at risk you will not go wrong.
Download the App www.craftinsure.com/app to make the claim process really easy

How to claim - Select Make a Claim above
Enter your email address and password when prompted
Select the applicable policy
Click 'Make a Claim'
Fill in the claim form and click ‘submit’
Your claim number will appear on the screen once your claim form has been submitted successfully
Follow any instructions in the acknowledgement email
Email or upload any photographs / video of the damage

Take immediate action to safeguard and protect property from further damage and deterioration
Make the boat safe and secure
Enlist help (professional if necessary) if immediately required to safeguard / protect craft / equipment
Agree a realistic / reasonable charge or fee if recovery or a tow is required before acceptance
Take photographs and/or a video of the damage
Retain and look after all broken / torn / damaged items for inspection
Quotations / estimates may be obtained straight away but do not proceed with the repair(s) / replacements until the claim form has been submitted and the claim has been approved by us
Your claim number is emailed to you automatically, straight after submitting your claim
Please send photographs of any damage and quotations / estimates to claims@craftinsure.com or upload them via the Craftinsure App, quoting your claim number, name and policy number
We may require more than one quotation / estimate
We may appoint a surveyor to inspect the damage and investigate the cause

Make the boat safe and secure
Any theft of malicious damage must be reported to the Police promptly
Make your boat / property as secure / safe as reasonably possible
Take immediate action to safeguard and protect property from further damage and deterioration
Keep a note of the Police crime reference number and forward this onto us
We will also need the serial number of any stolen engines, names of tenders etc.
Notify your club, local harbourmaster etc. with full details of the theft/vandalism
Take photographs and/or a video of the damage
Quotations / estimates may be obtained straight away but do not proceed with the repair(s) / replacements until the claim form has been submitted and the claim has been approved by us
Your claim number is emailed to you automatically, straight after submitting your claim
Please send photographs of any damage and quotations / estimates to claims@craftinsure.com or upload them via the Craftinsure App, quoting your claim number, name and policy number
We may require more than one quotation / estimate
We may appoint a surveyor to inspect the damage and investigate the cause

Obtain details of Third Party – Helm / boat owners name, email, boat type / class / number / name and their insurance details
Obtain contact details of any witnesses and witness statements where possible
If racing, protest the third party if they did not accept a penalty and add take a picture of the protest form
Road Accidents - Obtain details of driver & insurer and any witnesses or call the police to the scene
Jot down all details while fresh in mind and make a sketch of the area / incident location / boat positions
Take photographs and/or a video of the damage
Quotations / estimates may be obtained straight away but do not proceed with the repair(s) / replacements until the claim form has been submitted and the claim has been approved by us
Your claim number is emailed to you automatically, straight after submitting your claim
Please send photographs of any damage and quotations / estimates to claims@craftinsure.com or upload them via the Craftinsure App, quoting your claim number, name and policy number.
We may require more than one quotation/estimate
We may appoint a surveyor to inspect the damage and investigate the cause

If a third party wishes to hold you liable for damage (alleged to be your fault) provide them with Craftinsure's details, your name, policy number, boat type/class and boat name/number
Do not make any admission of liability
Take photographs and/or video of the damage. Make your own notes of the incident as soon as safe to do so

Claim Advice